CMMI Institute

Capability Counts 2018

Speaker Profile

Drew Ellis, MSP Manager

Optimal Solutions and Technologies, Inc.

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Drew Ellis is a Project Management Professional (PMP) with Optimal Solutions and Technologies, Inc., and has led a managed services state government program since July 2015, providing administrative, supervisory, and technical direction to project personnel, ensuring compliance with ISO, CMMI, ITIL, and PMBOK best practices. In addition to his employment with OST, Drew spent 26 years in senior management positions with the Federal Reserve Bank of San Francisco. Drew is a graduate of The Ohio State University, and also spent 6 years in the Air Force, attaining the rank of Captain.


Conducting a CAR to Improve Managed Services

Conference Track: Achieving Capability in Regulated and Government Environments

OST, Inc. is the managed service provider for a state government customer. We wanted to build predictive models for our customer so we started with Exploratory Data Analysis. This told us such an intriguing story and took us on an adventure! The analysis provided clues that lead to Causal Analysis and Resolution (CAR) which lead to more discoveries. Prioritizing the solutions, implementing them and tracking them to closure significantly enhanced OST's management of this multi- million dollar, multi-year contract. The journey was totally unexpected but exciting and rewarding - come share it with us and see what you can learn from it!