is a Senior Lead Technologist at Booz Allen Hamilton
. She has been working with various Process Performance initiatives for 10+ years in the areas of Measurement and Analysis and data analytics. She currently leads Performance Analytics tasks for Booz Allen's Corporate Quality Office. She previously presented at the Capability Counts 2016 and 2017 conferences and at the 2016 ASQ Service Quality Division conference.
Conference Track: Integrating Models, Standards, and Methodologies
Integrating the measurement activities for multiple quality standards can be a daunting task on paper and in practice. When an organization's separate quality initiatives were unified together under one quality umbrella, this is exactly the challenge that was faced. This presentation will review lessons learned from a case study on the integration of measurement activities for ISO 9001, AS9100, and CMMI-DEV Maturity Level 5. From differences in terminology to use of data, this presentation will walk through the steps taken to develop an integrated approach to measures, as well as the next steps in that task.