CMMI Institute

Capability Counts 2018

Speaker Profile

Michael West, Principal


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Michael West has spent 25 years in process and performance improvement, and as a principal and founder of Natural Systems Process Improvement, Inc. He has helped many client organizations in numerous industry sectors achieve their process and performance goals. Mr. West is a CMMI Institute-Certified Lead Appraiser and an AS9100 Auditor. Mr. West has authored many articles and two books on process improvement: Real Process Improvement Using the CMMI (Auerbach, 2004), and Return On Process (ROP): Getting Real Performance Results from Process Improvement (CRC Press, 2013), and he has delivered passionate and compelling keynote speeches and presentations at global conferences.


Return On Process (ROP)

Conference Track: Business Results Through CMMI

Leaders of modern enterprises can tell you or their shareholders the current return on investment, return on capital, or return on assets, but they cannot report the Return On Process (ROP). The days of spending lots of money and time to achieve nothing more than a CMMI maturity level, an ISO registration, or some other kind of framed certificate to hang on the wall are over. Leaders and practitioners are accountable for how and where they spend their energy and resources, especially in the new economy. If process improvement is to remain a viable and valuable business pursuit, we need to start understanding and measuring how capability affects business performance and results.

Building Processes that Work!

Conference Track: Tutorial

Instructor: Michael West, Principal, Natural SPI Fee: $250 This is a fast-paced workshop in which participants will learn and apply the fundamentals of process design and definition. Upon successfully completing this workshop, participants will have increased their knowledge and capability in designing, developing, and deploying processes that will immediately improve the effectiveness and efficiency of work being performed in their organization. Participants will learn and apply via exercises: • The 7 rules of process design and development • What problem to solve, and why • The process IS the product • Process system requirements, user stories, and users • Process design • Process modeling workshops and VSM This course is designed to quickly form persistence and habit through rapid sprints of LARC – Learn, Apply, Reflect, Change. Participants who submit to Mr. West samples of their current processes in advance will receive on-site diagnosis and improvement recommendations. Participant Profile This tutorial is designed for professionals who have responsibility for developing, deploying, monitoring, and maintaining organizational standard processes and processes or quality management systems. This tutorial is not passive learning, and participants will be expected to be actively engaged in the exercises.

Lunch & Capability Challenge Award Ceremony

Conference Track: Challenge Finals

Capability Challenge Award Ceremony // Lunch // Networking with Exhibitors