CMMI Institute

Capability Counts 2018

Speaker Profile

Neena Panda, Consultant

Tata Consultancy Service

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Neena Panda is the Delivery Assurance Manager of the Hi Tech Solutions Unit (ISU) at Tata Consultancy Services (TCS) Limited. Neena holds a Masters degree in Electronics and Communication Engineering and has 20 years of work experience in the software industry. She is fully knowledgeable in iQMS and has experience in managing software, projects, deployment of iQMS processes, CMMI, ISO audits, etc. For the past 11 years, Neena has been part of the Delivery Excellence Group, managing delivery assurance, audits, process improvements, etc. She is successful in intense and demanding environments, providing decisive team leadership and structure with track record of motivating and developing team members.

She has previously presented at the CMMI conference three times (2012, 2015, 2017).


Proactive Risk Management Process for New Engagements

Conference Track: Using Quantitative Techniques to Improve Performance

Risk Management (RM) continues to be the focus area in project management. It also remains the most challenging area in complex or new engagements. The Customer Satisfaction score of our business unit was impacted because of inadequate risk management. Therefore, in 2014 we conducted risk analysis with comprehensive past project risk data and Customer satisfaction scores. Therefore we adopted a multi-dimensional approach to bring in effective RM practices in new engagements. We also implemented various Risk assessment techniques and predictive models. This exercise generated Proactive Risk management to control the customer escalations and resulted in high client satisfaction score.