CMMI Institute

Capability Counts 2018

Speaker Profile

Shannon Campbell, Associate

Booz Allen Hamilton

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Shannon S. Campbell, a 10 year+ Associate/Lead Engineer with Booz Allen Hamilton, is currently utilizing over 16 years of Process Improvement and Strategic Planning skills as a Master Black Belt to support Booz Allen's Corporate Quality Office. Currently a member of the Performance Analytics Team, she has experience as a SCAMPI appraisal team member as well as direct engagement with the High Maturity Core Projects Portfolio.


Using Causal Analysis and Resolution for Multiple Challenges

Conference Track: Innovative Approaches with CMMI

As organizations transition from CMMI-DEV Maturity Level 3 to high maturity, the ability to apply the causal analysis and resolution process relies on a good understanding of the available data, as well as the relevant processes impacted. Using lessons learned from multiple examples, this presentation will show how the components of the process can be used to address different types of problems or opportunities for improvement, from the contexts of quality assurance, software development, and others. By fitting the tools and analysis to the problem/opportunity at hand, the process becomes a systematic way to use data to improve and evaluate improvement.