CMMI Institute

Capability Counts 2018

Speaker Profile

Vasu Padmanabhan, Head, Enterprise Quality Management

Tata Consultancy Services

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Vasu Padmanabhan has 25+ years of experience in Industrial Research, Production Management, IT Services, Project Management, and Banking/Finance Technology, Business Excellence, and Enterprise Quality Management. Vasu Padmanabhan has been instrumental in implementing high maturity delivery processes in TCS. He has implemented many statistical techniques, Predictive models, and In-process controls to improve the management of software project cost, schedule, quality, and service levels. He brought digital management concepts such as using Short message based team activity reporting and mobile based project status reporting into the IT project management space. He is an experienced CMMI ATM.


ROI for Enterprise Level Service Improvements - Case Study

Conference Track: Business Results Through CMMI

Organizations embark in enterprise level performance improvement programs, based on the data analysis and on the need to establish better capability to meet business goals. In large scale service industry, several work streams serving multiple customers participate in these programs. To optimize the cost of these programs, organizations drive improvement components such as training across work streams and system development centrally. This presentation explains the pragmatic approach to analyze the computation of ROI at various levels (work stream, organization) for such improvement programs. Non-financial and qualitative benefits are also presented. A sample case study is illustrated.