At Citizant, we believe that our customers, their mission and their expectations for delivery and service quality provide the crosshairs through which we aim for success. We also understand that for optimal performance, we must triangulate just the right balance of people, process and technology resources. During this presentation, we will (1) discuss resources and (2) share elements of our CMMI V2.0 ML3 Quality and Customer Experience Program. We will highlight corporate needle movers, program-specific key performance indicators, and dashboard features that together provide visibility and insight into performance, and support preparation of the required CMMI V2.0 Performance Report.