CMMI Institute

CMMI® Services

CMMI Services is an integrated set of best practices that improves performance and key capabilities for organizations that provide services, including B2B, B2C, standalone services, and those that are part of a product offering.

The service industry is a significant driver for worldwide economic growth — 80% of the world's business is service-based. However, without a strong service delivery strategy, it's easy to over-promise and under-deliver. Many organizations lack the ability to react quickly to incidents that impact service delivery, leading to time delays, cost overruns, and failure to meet customer expectations.

CMMI Services is an integrated set of best practices that improves an organization's capability to efficiently and effectively deliver quality service offerings that meet market and customer needs.‚Äč

Key Benefits:

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    Gain Customer Loyalty — exceed customer expectations and experience, strengthen weak customer touch points.

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    Develop Resiliency — reduce the impact of service disruptions with a process to identify and address potential incidents and prevent them from reoccurring.

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    Improve Time-to-Market — ensure services are delivered quickly, efficiently, and in accordance with established agreements.

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    Increase Quality — provide the highest possible level of service quality.

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    Reduce Cost — lower costs through improved planning and reduced re-work.

Explore the CMMI V2.0 Model

Dig Deeper with CMMI Services

Contact a CMMI expert to learn more.

Get Started with the Model

Starting with V2.0 — CMMI V2.0 contains a view specifically for Services and offers new features, including an online model viewer for accelerated adoption.

Transitioning from V1.3 to V2.0 — Explore guidance on how to move to the newest version of CMMI Services.

Access V1.3 — Still using CMMI Services V1.3? Access here.

Gauge your Organizational Capability

An appraisal is an activity that helps you to identify the strengths and weaknesses of your organization’s processes and to examine how closely the processes relate to CMMI best practices. The first step in getting your organization appraised is to find a Lead Appraiser.

Find Training Near You

CMMI provides guidance for efficient, effective improvement across multiple process disciplines in an organization. Whether you are just getting started with CMMI or have decades of experience, our training courses will move you along your career path. You can find all upcoming CMMI Institute Courses on our Course Calendar.

Pursue a CMMI Certification

CMMI Institute Certified Individuals understand what it takes to get measurable results through the adoption of CMMI practices. They are making an impact in organizations around the world, and you can join their good work by pursuing one of our certifications. View all CMMI Institute Certifications and get started on your own improvement path today!

CMMI has taken our service delivery to the next level. It has helped build internal strength, synergizes our efforts better, and brought us to a level of zero defects.

Mike Doobay, Global Leader for Minacs Marketing Solutions and Minacs IT Services

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Learn how CMMI can help you deliver superior services for your customers.

Request a follow-up from a CMMI expert to learn how to get started.

Request Follow-Up