CMMI® Services

CMMI Services is an integrated set of best practices that improves performance and key capabilities for organizations that want to produce, deliver, and maintain a quality services management organization.

CMMI® Services Model

80 percent of the world’s business is service-based.

The service industry is a significant driver for worldwide economic growth. However, without a strong service delivery strategy, it’s easy to over-promise and under-deliver. Organizations need standard processes to be able to establish and maintain services that are aligned with strategic plans and customer needs.

The CMMI Services model provides guidance for improving an organization’s capability to provide quality services for customers and end users. These best practices help organizations provide superior service by strengthening weak customer touch points and enhancing the customer experience.

View CMMI® Services Model


Dig Deeper with CMMI Services

Organizations using CMMI® to build capability have achieved improvement in customer satisfaction, employee engagement, and organizational performance—all of which benefit the bottom line.

Find a Training Near You

CMMI® provides guidance for efficient, effective improvement across multiple process disciplines in an organization. Whether you are just getting started with CMMI® or have decades of experience, our training courses will move you along your career path. You can find all upcoming CMMI Institute Courses on our Course Calendar.

Pursue a CMMI® Certification

CMMI® Institute Certified Individuals understand what it takes to get measurable results through the adoption of CMMI® practices. They are making an impact in organizations around the world, and you can join their good work by pursuing one of our certifications. View all CMMI Institute Certifications and get started on your own improvement path today!

Gauge your Organizational Capability

An appraisal is an activity that helps you to identify the strengths and weaknesses of your organization’s processes and to examine how closely the processes relate to CMMI® best practices. The first step in getting your organization appraised is to find a Lead Appraiser.